{"id":9297,"date":"2024-10-14T10:16:48","date_gmt":"2024-10-14T10:16:48","guid":{"rendered":"https:\/\/www.brightpearl.com\/?p=9297"},"modified":"2024-10-14T10:18:45","modified_gmt":"2024-10-14T10:18:45","slug":"4-reasons-you-must-automate-your-retail-operations-this-new-year","status":"publish","type":"post","link":"https:\/\/www.brightpearl.com\/blog\/4-reasons-you-must-automate-your-retail-operations-this-new-year","title":{"rendered":"4 Reasons You MUST Automate Your Retail Operations This New Year"},"content":{"rendered":"

You can\u2019t thrive in 2025 without automation.<\/p>\n

There. We said it.<\/p>\n

In the face of relentless digital transformation and ever-changing consumer trends, automating your operations is the only way to stay ahead.<\/p>\n

With a brand new year around the corner, now is the perfect opportunity to embrace cutting-edge automation technology<\/a> that will save you tons of time, reduce errors and give your team the bandwidth to focus on what really matters \u2013\u00a0growing your business and serving your customers better.<\/p>\n

Still not convinced? Let\u2019s look at four powerful reasons to automate your business this new year\u2026<\/p>\n

1. Stop your staff burning out<\/strong><\/p>\n

Admin creep is real. In fact, the burden of manual tasks linked to running a retail business is so significant that some employees are spending their weekends and days off catching up.<\/p>\n

According to research by Brightpearl by Sage<\/a>, seven in ten (69%) UK workers say they\u2019ve completed work admin on a weekend or non-working day, and more than a quarter (29%) have taken time off work specifically to do work admin.<\/p>\n

This is leading to high levels of burnout among employees \u2013\u202fwhich is critically linked to inefficiency. Three-quarters (75%) of those polled said they feel \u2018overwhelmed\u2019 by the amount of work admin they have to do.<\/p>\n

Automating repetitive tasks such as order fulfillment, invoicing and inventory management<\/a> significantly reduces the time employees have to spend on manual processes. This can relieve burnout \u2013 and allow staff to focus their talents and time on tasks that drive your business forward.<\/p>\n

On average, UK retail businesses using automation<\/a> save 5 hours and 42 minutes every week that would otherwise be spent on manual admin tasks. This equates to an astounding 296 hours and 48 minutes saved each year.<\/p>\n

With Brightpearl\u2019s powerful Automation Engine<\/a> at its disposal, homeware brand TBCo<\/a> was quickly able to overhaul its operations \u2013\u202fautomating around 82 manual workflows in order to save huge amounts of time, streamline processes and boost profits.<\/p>\n

\u201cThe automation power that Brightpearl has given us has been truly game-changing,\u201d says the brand\u2019s Lead Operations Specialist, Alice Davidson.<\/p>\n

2. Boost your customer experience<\/strong><\/p>\n

In an increasingly competitive marketplace where modern consumers demand cutting-edge shopping experiences, retailers need all the help they can get to stay ahead.<\/p>\n

Automation<\/a> can help you provide the slick, memorable experiences your customers crave.<\/p>\n

For instance, it can help you provide 24\/7 support along with automated updates on order status and billing. It can help you get orders out faster \u2013\u00a0which is a key factor in customer satisfaction.<\/p>\n

Even CRM \u2013\u00a0including sending personalized marketing messages and managing loyalty programs \u2013\u00a0can be automated.<\/p>\n

These can prove to be vital ways to retain loyal customers (which, as we know, is much cheaper than attracting new ones).<\/p>\n

For when only human-to-human customer experience will do, automation can free up your best people to make it happen.<\/p>\n

Since Wolverson Fitness began automating workflows with Brighpearl. there\u2019s been a 300% increase in productivity, enabling the team to focus on expanding the business and improving customer satisfaction.<\/p>\n

Sales Manager Jordan Hill says: \u201cWe previously employed someone full time to do the manual tasks associated with order fulfilment, such as printing labels and data entry. Now, Brightpearl automates<\/a> the whole process \u2013 saving us a full-time hire plus around 40 hours a month.\u201d<\/p>\n

\u00a03. <\/strong>Avoid annoying errors<\/strong><\/p>\n

As well as helping you stick in the minds of shoppers for all the right reasons, automation<\/a> can help you avoid being remembered for the wrong ones.<\/p>\n

Manual processes are prone to human error, which can lead to costly mistakes. This is especially true during seasonal spikes in demand, when emotions are often running high and your customers are more dependent on reliable service than ever before.<\/p>\n

Automation ensures consistency and accuracy in tasks like order processing and shipping.<\/p>\n

Brightpearl customers report a 65% drop in errors after implementing simple no-code automation rules with our Automation Engine<\/a>.<\/p>\n

For many, like $30M oral cosmetics brand Snow<\/a>, this has proven critical for maintaining customer satisfaction and brand reputation \u2013 especially during Peak Season.<\/p>\n

Trevor Martin, Vice President Operations at Snow, says: \u201cBrightpearl\u2019s Automation Engine transformed how we manage peak \u2013 it was incredible how it sped up our time to ship. Without it, I would have had to double our warehouse<\/a> and operations staff \u2013 it would have been a nightmare.\u201d<\/p>\n

4. Grow your business in any direction<\/strong><\/p>\n

Automation allows businesses to scale operations seamlessly as they grow.<\/p>\n

Whether it’s managing higher order volumes during peak seasons or expanding into new markets, automation with the right tools<\/a> ensures that operations run smoothly without additional strain on resources.<\/p>\n

Retailers who invest in automation position themselves ahead of competitors who rely on outdated, manual processes. This allows them to deliver better customer experiences and faster service\u200b.<\/p>\n

Ricky Shah, COO at Strength Shop<\/a>, says: \u201cThe automation features of Brightpearl have made\u00a0 a massive difference. We have the freedom to grow in our business in whichever direction we choose, while simultaneously enriching the customer experience.\u201d<\/p>\n

\ud83c\udfa5 Want to see Brightpearl\u2019s Automation Engine in action? <\/strong>Check out our 15-minute demo<\/strong><\/a>. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

You can\u2019t thrive in 2025 without automation. There. We said it. In the face of relentless digital transformation and ever-changing consumer trends, automating your operations is the only way to stay ahead. With a brand new year around the corner, now is the perfect opportunity to embrace cutting-edge automation technology that will save you tons […]<\/p>\n","protected":false},"author":17,"featured_media":5025,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\n4 Reasons You MUST Automate Your Retail Operations This New Year - Brightpearl<\/title>\n<meta name=\"description\" content=\"You can\u2019t thrive in 2025 without automation. There. We said it. 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