{"id":6295,"date":"2021-09-26T07:48:15","date_gmt":"2021-09-26T07:48:15","guid":{"rendered":"https:\/\/www.brightpearl.com\/?p=6295"},"modified":"2022-01-14T07:48:53","modified_gmt":"2022-01-14T07:48:53","slug":"everything-you-need-to-know-about-ecommerce-bpm-and-automation","status":"publish","type":"post","link":"https:\/\/www.brightpearl.com\/blog\/everything-you-need-to-know-about-ecommerce-bpm-and-automation","title":{"rendered":"Everything You Need to Know About Ecommerce BPM and Automation"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Business process management (BPM) and automation are two different, yet coinciding concepts. BPM, as a management concept, streamlines processes using automation. Automation is thus a part of BPM.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Throughout this article, we\u2019ll take a look at these two concepts, and inform you of everything you ever wanted to know about them.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is business process management (BPM)?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Business process management is a review and improvement of a company\u2019s activities. This includes anything from answering phone calls to taking on new employees. The concept creates formal steps for a process. It also helps to improve the process speed and efficiency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Saving time is essential for a business to meet expectations and remain profitable, particularly in <\/span><a href=\"https:\/\/www.brightpearl.com\/blog\/three-ways-that-you-can-prepare-your-retail-business-for-the-post-pandemic-landscape\"><span style=\"font-weight: 400;\">the post-pandemic landscape<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, business process management is beneficial for a business.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7 things you need to know about BPM<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">BPM is made up of the following steps:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Design &#8211; the first instance of planning in BPM. It involves breaking the planned action down into clear and simple tasks.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Modeling &#8211; projecting this design visually, using software.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Execution &#8211; putting the plan into place, by testing it out.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitoring &#8211; keeping track of the process and how successful it has been.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Optimization &#8211; implementing possible improvements and making the process more efficient.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These steps ensure that BPM is implemented in a careful and organized manner. Let\u2019s now take a close look at the seven things you need to know about BPM.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">a. Avoiding management processes can be very dangerous<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Because BPM means a lot of change for a business, and a large price tag is attached, many professionals feel complacent about implementing it. But, letting processes run wild can cause things to become very disorganized, very quickly. It\u2019s natural for the functions of a business to be unruly to start with.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Change can be very difficult to manage. However, it\u2019s achievable if managed properly, as demonstrated by the graph below.<\/span><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-6312\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Management-Process.png\" alt=\"Management Process\" width=\"1500\" height=\"1000\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Management-Process.png 1500w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Management-Process-300x200.png 300w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Management-Process-1024x683.png 1024w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Management-Process-768x512.png 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.mindtools.com\/pages\/article\/newPPM_96.htm\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<h4><span style=\"font-weight: 400;\">b. There are 3 types of BPM<\/span><\/h4>\n<h4><span style=\"font-weight: 400;\">Integration-centric BPM involves connecting the use of software to specific simple processes in departments.<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Human-centric BPM is a more careful approach to automation. It balances human input and machine input almost equally.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Document-centric BPM is a bit different. It involves constantly improving a document for use in a business.<\/span><\/h4>\n<h4><span style=\"font-weight: 400;\">c. The <\/span><a href=\"https:\/\/processbliss.com\/process-improvement-strategies-for-growth\/\"><span style=\"font-weight: 400;\">process improvement methodology<\/span><\/a><span style=\"font-weight: 400;\"> (PIM) you choose is very important<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">When it comes to BPM, the many methodologies within its scope differ greatly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, Six Sigma is a methodology that has five steps, as shown in the image below.<\/span><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-6313\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Process-Improvement-Methodology.png\" alt=\"Process Improvement Methodology\" width=\"900\" height=\"550\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Process-Improvement-Methodology.png 900w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Process-Improvement-Methodology-300x183.png 300w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Process-Improvement-Methodology-768x469.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.qualitymag.com\/gdpr-policy?url=https%3A%2F%2Fwww.qualitymag.com%2Farticles%2F94429-back-to-basics-six-sigma\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">More modern methodologies, such as the Entrepreneurial Operating System, featured in \u201c<\/span><a href=\"https:\/\/processbliss.com\/traction-get-a-grip-on-your-business\/\"><span style=\"font-weight: 400;\">Traction: Get a Grip on Your Business<\/span><\/a><span style=\"font-weight: 400;\">\u201d, are also making a splash in the methodology sphere.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s important to work out which process improvement methodology is right for you but remember, this will not be the same with every business.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">d. A center of excellence will improve your chances of success<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">A BPM center of excellence is a team that provides a solid foundation and best practices for business process management in a company.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The below image demonstrates how a center of excellence is made up of many different roles.<\/span><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-6309\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Center-of-Excellence.png\" alt=\"Center of Excellence\" width=\"1393\" height=\"832\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Center-of-Excellence.png 1393w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Center-of-Excellence-300x179.png 300w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Center-of-Excellence-1024x612.png 1024w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Center-of-Excellence-768x459.png 768w\" sizes=\"(max-width: 1393px) 100vw, 1393px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.bpmhandbook.com\/volume-1\/table-of-content\/bpm-center-of-excellence\/\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Having a specialist team like this in the business is crucial to the success of BPM.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">e. BPM suites are important tools that can help<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Software is available to improve the ease of conducting BPM, known as BPM suites. These suites allow businesses to carry out the BPM steps (design, modeling, execution, monitoring, optimization) in a predetermined way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They add an extra cost to the project but they may still be the right choice for companies with limited BPM teams. The software can by no means replace experts. That said, it can aid a skeleton team to conduct their operations more efficiently. Limited teams could also benefit from the use of a <\/span><a href=\"https:\/\/processbliss.com\/process-library\/\"><span style=\"font-weight: 400;\">process library<\/span><\/a><span style=\"font-weight: 400;\">. In a similar way to a BPM suite, it can improve the organization of BPM.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">f. Various tools make up BPM<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The tools which make up BPM include SIPOC, RACI, and CTQ.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SIPOC is a framework of process improvement. It stands for Supplier, Input, Process, Output, Customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RACI, meanwhile, stands for Responsible, Accountable, Consulted, and Informed. It\u2019s a matrix that assigns each task in a project to different employees. It improves the clarity of processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CTQ (Critical to Quality) trees are Six Sigma diagrams that attach the needs of the business to what the business must achieve to meet these needs.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is automation?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Automation involves running processes with minimal need for employee involvement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Employees are a <\/span><a href=\"https:\/\/www.linkedin.com\/pulse\/people-companys-biggest-expense-dawn-russell\/\"><span style=\"font-weight: 400;\">company\u2019s biggest expense<\/span><\/a><span style=\"font-weight: 400;\">. Using software to complete certain tasks can help businesses make the most out of their employee time. They can instead complete tasks that will further improve business functions.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7 things you need to know about automation<\/span><\/h3>\n<h4><span style=\"font-weight: 400;\">1. There are many types of automation<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">It seems that everybody these days is <\/span><a href=\"https:\/\/www.brightpearl.com\/blog\/these-three-brands-are-transforming-their-business-with-automation\"><span style=\"font-weight: 400;\">transforming their business with automation<\/span><\/a><span style=\"font-weight: 400;\">. Yet, automation is not one-size-fits-all; there are various routes that a business can take. One of these is known as RPA.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Robotic process automation (RPA) is the performance of repetitive tasks using artificial intelligence (AI). The AI accesses data provided as input and completes similar and planned tasks as required.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are also many other types and aspects of automation, which are shown in the below framework.<\/span><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-6311\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Forrester-Automation-Framework.png\" alt=\"Forrester Automation Framework\" width=\"470\" height=\"584\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Forrester-Automation-Framework.png 470w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Forrester-Automation-Framework-241x300.png 241w\" sizes=\"(max-width: 470px) 100vw, 470px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.forbes.com\/sites\/forrester\/2019\/03\/25\/introducing-the-forrester-automation-framework\/?sh=30dbae537e92\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<h4><span style=\"font-weight: 400;\">2. It\u2019s worth it in the long run<\/span><\/h4>\n<h4><span style=\"font-weight: 400;\">The high initial cost of automation is balanced out by increased efficiency.<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Like all new business improvements, it takes time and money to implement but the potential cost savings are so high, that they outweigh these costs significantly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s a given that this doesn\u2019t apply to every situation. Businesses should assess their return on investment (ROI) in the planning stages to assess the automation plan\u2019s viability.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">3. Automation is thought to still be in its early stages<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Technology is developing quickly and the use of artificial intelligence is becoming more widespread. Soon, automation for business will improve even further.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s impossible to say what\u2019s next for this cutting-edge technology and how exactly it will change but it\u2019s clear that <\/span><a href=\"https:\/\/www.brightpearl.com\/blog\/online-retailers-are-in-danger-of-being-overwhelmed-by-increased-orders-automation-is-the-answer\"><span style=\"font-weight: 400;\">automation is the answer<\/span><\/a><span style=\"font-weight: 400;\"> going forward.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s likely that after automation is implemented, it may become outdated with competitors moving on to the newest method of automation. It can be difficult to keep up, and this is something to keep in mind when implementing automation. Can the business afford to wait a little bit longer for the next technology advancement? If so, then do exactly that.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">4. Reassurance is required for employees who worry about job losses<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">There is a strongly held belief that robots will steal everyone\u2019s jobs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This belief is not without foundation. It has been estimated that by 2030, 236 million jobs will be replaced by automation in China alone. The effect on other countries are shown in the graph below.<\/span><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-6307\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Automation-Results-To-Job-Losses.png\" alt=\"Automation Results To Job Losses\" width=\"960\" height=\"684\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Automation-Results-To-Job-Losses.png 960w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Automation-Results-To-Job-Losses-300x214.png 300w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Automation-Results-To-Job-Losses-768x547.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.statista.com\/chart\/12082\/automation-could-eliminate-73-million-us-jobs-by-2030\/\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Employees must be reassured that inside the business, although automation will be implemented to improve businesses, they won\u2019t be let go. It\u2019s important to explain that they will be moved onto more \u201chuman\u201d roles that a machine couldn\u2019t do. This could potentially empower them in their job role.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, HR responsibilities, such as <\/span><a href=\"https:\/\/www.voilanorbert.com\/blog\/email-onboarding\/\"><span style=\"font-weight: 400;\">email onboarding<\/span><\/a><span style=\"font-weight: 400;\">, could be conducted by automation. This will free up HR staff to work directly on projects that can directly benefit employees.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">5. Automation should be done slowly<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Don\u2019t make the mistake of automating too much, too quickly. Careful planning is required for success. Introducing too much automation all at once will upset the balance and lead to complications.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">6. Constant reviews are required<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Keeping automation productive and efficient requires consistent reviews. Questions should be asked about how automation is the better choice for specific processes when compared to the cost of labor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Always remember that the cost is not the only thing that should be reviewed. Time spent and how well the job is performed are also important factors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the best ways to do this is via the implementation of <\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/process-mining\"><span style=\"font-weight: 400;\">process mining<\/span><\/a><span style=\"font-weight: 400;\">. It extracts information that is already available in your systems. You can then analyze this information as part of a review.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">7. Automating things for the fun of it is a bad idea<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">There is such a thing as too much automation. A business cannot function without a core team of employees.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The automation paradox dictates that when processes become more automated, people are then required even more. When something inevitably goes wrong and a machine fails, companies will require skilled professionals to diagnose and fix the problem, as well as fill the gaps so that the business can continue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, there is the temptation for businesses to follow market-changing trends. Automation is fast becoming the latest craze, like the use of a <\/span><a href=\"https:\/\/www.onlydomains.com\/domains\/British-Indian-Ocean-Territory\/.io\"><span style=\"font-weight: 400;\">.io domain<\/span><\/a><span style=\"font-weight: 400;\"> and the sale of cryptocurrency. But, these are nothing but temporary fads.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s therefore important that businesses analyze their automation opportunities and assess whether or not automation would truly be beneficial.<\/span><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-6308\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Automation.png\" alt=\"Automation\" width=\"1280\" height=\"562\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Automation.png 1280w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Automation-300x132.png 300w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Automation-1024x450.png 1024w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/12\/Automation-768x337.png 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/pixabay.com\/illustrations\/business-woman-person-tablet-gears-4646286\/\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Conducting these for ecommerce<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Implementing BPM and automation within ecommerce is simple.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The two concepts can be integrated even more easily in online businesses as most of the sales processes will be online. Therefore, attaching BPM and automation to these already existing structures will make them even more efficient.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It comes with the added benefit of often having a built-in way of reviewing the success of BPM, via the use of <\/span><a href=\"https:\/\/www.pureclarity.com\/how-to-guides\/ecommerce-analytics\"><span style=\"font-weight: 400;\">analytics<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business process management (BPM) and automation are two different, yet coinciding concepts. BPM, as a management concept, streamlines processes using automation. Automation is thus a part of BPM. Throughout this article, we\u2019ll take a look at these two concepts, and inform you of everything you ever wanted to know about them. What is business process [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6310,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[111],"tags":[],"class_list":["post-6295","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce-best-practices"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ecommerce BPM and Automation: Everything You Need to Know<\/title>\n<meta name=\"description\" content=\"Do you know that ecommerce business process automation makes things easier than ever? 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