{"id":5564,"date":"2021-09-22T07:14:31","date_gmt":"2021-09-22T07:14:31","guid":{"rendered":"https:\/\/www.brightpearl.com\/?p=5564"},"modified":"2025-06-10T09:15:11","modified_gmt":"2025-06-10T09:15:11","slug":"data-to-fuel-better-ecommerce-marketing","status":"publish","type":"post","link":"https:\/\/www.brightpearl.com\/blog\/data-to-fuel-better-ecommerce-marketing","title":{"rendered":"6 Ways to Use Your Own Data to Fuel Better Ecommerce Marketing"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Ecommerce sites have never had so much visibility over buying trends. While these insights can fuel better customer experiences, the challenge is turning this data into a usable commodity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider this: Big Data grows by an estimated <\/span><a href=\"https:\/\/techjury.net\/blog\/how-much-data-is-created-every-day\/#gref\"><span style=\"font-weight: 400;\">2.5 quintillion bytes<\/span><\/a><span style=\"font-weight: 400;\"> every day. Not surprisingly, outdated data costs businesses an average of <\/span><a href=\"https:\/\/www.gartner.com\/smarterwithgartner\/how-to-stop-data-quality-undermining-your-business\/\"><span style=\"font-weight: 400;\">$15 million<\/span><\/a><span style=\"font-weight: 400;\"> each year.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good news is that many Ecommerce companies have accessible insights.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is good data?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As was already mentioned, the sheer quantity of data produced every day means that not all data is of equal value.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, depending on your context, you may need in-house insights that nobody else has. That means you may have some datasets that aren\u2019t mentioned in this article. But if they help you hone the customer experience, they may be worth using.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, don\u2019t shy away from those insights. But before diving into specific datasets and tips, here are several ways to determine what data is worth using.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Accurate<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Perhaps this goes without saying, but data is only as valuable as it is accurate. The more you can improve the accuracy of customer information within your databases, the more you can trust those insights to guide your marketing decisions.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Unique<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Duplicate data is also a problem. Sometimes different data feeds cause duplicates. Other times, it&#8217;s human error or a system error. But either way, say you have several records of the same customer. That\u2019s going to affect customer experiences and team efficiency along the way.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Complete<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Incomplete data causes partial visibility. The more data fields completed in a CRM, for instance, the more that sales and marketing teams can do with customer trends. In short, if you\u2019re noticing that your brand has original datasets, you can make these insights more usable by continuing to fill out data fields.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Benefits of using your own data<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In-house datasets are valuable for several reasons. For starters, you already own this information. You don\u2019t have to pay to get it. Plus, it\u2019s more accessible than you might think.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As an added bonus, your in-house datasets are something your competitors don\u2019t have. It\u2019s a proprietary tool that no one else gets to use. These resources are one way to build brand authority in a way that\u2019s authentic and unique to your company.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From a marketing perspective, consumer data is also one of the best ways to understand your target audience. The result? Better communication. Cost-effective and unique datasets help create the right messaging for your customers.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Challenges for data-fueled marketing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Silos challenge data usability. In marketing, sometimes marketing channels keep teams from seeing trends. For instance, social media platforms and website analytics work together to create better messaging.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ecommerce sites that also have physical locations often have different databases to store online customer data and in-person data. That\u2019s why many brands are moving towards CRMs that help manage and improve customer relationships for online retail shops.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CRMs also help break down data silos for marketing teams. In fact, many of the in-house datasets in this article are accessible through a <\/span><a href=\"https:\/\/www.brightpearl.com\/retail-crm\"><span style=\"font-weight: 400;\">reliable CRM<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">1. Gather customer attributes<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you have basic facts about your customers, then you have data you can use. Here are some customer attributes that can fuel better marketing.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Demographic information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What your customers like<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What they dislike<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What lifestyle they live<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Data that sits in a database isn\u2019t going to change customer experiences. So here\u2019s the first tip of in-house data to fuel better Ecommerce Marketing.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Tip #1: Segment your audience<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Personalization. It\u2019s what buyers expect these days. With customer attributes, businesses can use this information to automate personalization at scale.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Say you want to reach new leads with personalized offers and deals via email. The more you segment, the more you can pinpoint what they value. What does this do for Ecommerce brands? It\u2019ll increase the likelihood that they\u2019ll shop with you\u2026 by over 90 percent.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">2. Analyze behavioral data<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Using third-party cookies, Ecommerce sites can track browsing trends among their buyers. This includes the sites they visit, web searches, and browsing trends.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s important to note, however, that most browsers are planning to eliminate <\/span><a href=\"https:\/\/ipinfo.io\/blog\/3rd-party-cookies-removal-data-collection\"><span style=\"font-weight: 400;\">third-party cookie data collection<\/span><\/a><span style=\"font-weight: 400;\"> by the end of 2023. But until then, this data is very helpful. And when that data stream dries up, there are some great alternatives mentioned below.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, website analytics show what pages each customer views, how long they stay on each page, what links they click on, and more. These behavioral datasets reveal motives, decision-making procedures, as well as buying habits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All this to say, these insights help marketing teams connect buyers with the right product or service.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Tip #2: Make better predictions about your buyers<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Using your in-house behavioral data, you can make better predictions to pinpoint high-quality leads.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5569\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-3.jpg\" alt=\"\" width=\"1999\" height=\"1333\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-3.jpg 1999w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-3-300x200.jpg 300w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-3-1024x683.jpg 1024w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-3-768x512.jpg 768w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-3-1536x1024.jpg 1536w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">For instance, new site visitors may exhibit similar behaviors to other loyal customers. Marketing teams can use this information to personalize offers and communication accordingly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, marketing teams can offer customized recommendations. All of these opportunities simply by using trends exhibited by your site visitor.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">3. Don\u2019t forget email metrics<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Email marketing, the metaphorical granddaddy of all marketing, often reveals a lot about your messaging. For instance, open rates, bounce rates, and click-through rates tell a pretty great backstory about compelling marketing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also track engagement over time. Email marketing shows trends about what your audience values, what messaging they respond to, and where you might be wasting marketing dollars.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Tip #3: Hone your cross-channel marketing messages<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">With the metrics you gather from email marketing, you can improve SMS messages, direct mail, social media communication, and more. The result is that customers receive a unified experience when interacting with your brand.<\/span><\/p>\n<p><b>(<\/b><b>Bonus tip:<\/b><span style=\"font-weight: 400;\"> You can also merge email insights with transaction data (mentioned below) to further opportunities for engagement. Let\u2019s say, for instance, that a customer purchases a product. A few days after the initial receipt of purchase, Ecommerce brands can send an automated email asking them to review the item they bought.)<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">4. Pay attention to customer feedback<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Buyers want to have a voice. On the company side, positive feedback is always appreciated. Negative feedback? Not so much.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The reality is that less-than-positive feedback is an opportunity for marketing teams. <a href=\"https:\/\/www.brightpearl.com\/blog\/10-top-tips-for-providing-world-class-customer-service\">Customer service<\/a> calls are a chance to take an already good product or service and make it even better. And when it comes to online reviews, it\u2019s also an opportunity to show customers that you\u2019re their advocate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In short, the information you learn from customer feedback is data you can use.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Tip #4: Polish the customer experience<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Take a scenario where an Ecommerce company receives multiple complaints from buyers. They\u2019re unhappy about the price, inconvenience, or failure of <\/span><a href=\"https:\/\/www.brightpearl.com\/blog\/how-to-scale-your-business-with-shipping-automation\"><span style=\"font-weight: 400;\">shipping and handling<\/span><\/a><span style=\"font-weight: 400;\"> policies. These insights can help you polish the online buying experience.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do they want more options for shipping and handling?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Would they rather pay more for an item to get more reliable shipping and handling?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do your qualified leads appreciate a website that highlights free shipping policies?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In other words, customer feedback is a valuable data feed to help you improve brand loyalty.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">5. Leverage your anonymous data<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before your customers ever get your lead magnet, try out your free tool, or sign up for newsletters, they leave a trail of valuable data. <\/span><a href=\"https:\/\/ipinfo.io\/products\/ip-geolocation-api\"><span style=\"font-weight: 400;\">IP address data<\/span><\/a><span style=\"font-weight: 400;\"> is the anonymous information your website visitors bring with them.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5567\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1.png\" alt=\"\" width=\"862\" height=\"1044\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1.png 862w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1-248x300.png 248w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1-845x1024.png 845w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1-768x930.png 768w\" sizes=\"(max-width: 862px) 100vw, 862px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Unlike third-party cookies, IP address data does protect the privacy of your users. Plus, it also reveals insights such as these:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Detecting site visitors\u2019 geolocation\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Understanding user intent<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leveraging anonymous leads<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unmasking user\u2019s identities<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As mentioned above, IP addresses point to general locations such as countries, regions or states, cities, postal codes, and more.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Tip #5: Customize your messaging based on visitors\u2019 IP address<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ecommerce marketing teams can use this anonymous data in several ways:\u00a0<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Create pinpointed messaging based on each culture<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Use imagery that relates better to customers<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Prefill online forms<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Show the correct language for each visitor<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Adjust pricing information based on the currency<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Additionally, marketing teams can use these insights to create custom discounts and ads. Say, for instance, that an Ecommerce brand wants to offer a New Year\u2019s offer for customers. Many countries celebrate on January 1 every year. But the Chinese New Year changes dates from year to year based on the lunar <a href=\"https:\/\/www.brightpearl.com\/blog\/retail-calendar\">calendar<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IP address data can be used to pinpoint the country of each visitor. Then they can offer the right discount on the right day. All of this from anonymous site data.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As was already mentioned, there are many other applications of IP address data for Ecommerce sites. It can improve location-based pricing, correct currency, shipping policies, and secure transactions.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">6. Follow the transactional data<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Much like behavioral trends, transactional insights help companies understand their buyers. Ecommerce brands can alter their marketing based on this data.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Transactions reveal where customers bought items. Additionally, this data shows how much each customer bought. It can also help brands discover new uses of their products. As a result, they can explain the value of their product or service to site visitors.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5566\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1.jpg\" alt=\"\" width=\"1999\" height=\"1333\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1.jpg 1999w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1-300x200.jpg 300w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1-1024x683.jpg 1024w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1-768x512.jpg 768w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2021\/09\/ipinfo-1-1536x1024.jpg 1536w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">On the more technical side, these datasets can help companies develop adaptive behavioral algorithms to help automate positive customer experiences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your existing transactional data can improve targeted campaigns and conversion rates.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Tip #6: Discover what marketing strategies influenced conversions<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">These insights can <a href=\"https:\/\/www.brightpearl.com\/blog\/12-tips-for-building-a-productive-ecommerce-team\">help teams draw connections<\/a> between marketing campaigns and high-quality conversions. By knowing how much customers are spending, brands can pinpoint what they value and what they want. Using this data, you can improve your marketing performance and optimize your messaging.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Resources for using your in-house data<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019re looking for tools (including some free options) to help you use your data better, here are a few recommendations.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Data Cleaning<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Need to clean up your data? <\/span><a href=\"https:\/\/www.ringlead.com\/\"><span style=\"font-weight: 400;\">Ringlead<\/span><\/a><span style=\"font-weight: 400;\"> helps improve data quality. The result? You can rely on those insights for sales and marketing decisions. Their system helps improve your ROI and efficiency so you reach the right leads.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Website Analytics<\/span><\/h3>\n<p><a href=\"https:\/\/analytics.google.com\/analytics\/web\/provision\/#\/provision\"><span style=\"font-weight: 400;\">Google Analytics<\/span><\/a><span style=\"font-weight: 400;\"> is a well-known tool to help optimize websites. Plus, it&#8217;s free. You can easily view website metrics such as the amount of time spent on each page, bounce rates, and much more.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Retail CRMs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">CRMs aren\u2019t hard to find these days. But discovering one that understands the unique challenges of the retail industry isn\u2019t as easy. <\/span><a href=\"https:\/\/www.brightpearl.com\/retail-crm\"><span style=\"font-weight: 400;\">Brightpearl\u2019s CRM<\/span><\/a><span style=\"font-weight: 400;\"> combines the best of customer relationship management with a retail-optimized platform.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">IP Address Lookups<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you want to start testing IP address data, there are plenty of providers out there. <\/span><a href=\"https:\/\/ipinfo.io\/\"><span style=\"font-weight: 400;\">IPinfo<\/span><\/a><span style=\"font-weight: 400;\"> is a provider that offers free IP address lookups up to 50,000 per month. Plus, they have free tools and other resources to test the quality of their data.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">A\/B Testing<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Gather more insights from your website traffic with <\/span><a href=\"https:\/\/www.optimizely.com\/\"><span style=\"font-weight: 400;\">Optimizely<\/span><\/a><span style=\"font-weight: 400;\">. They help companies test their messaging to create the best digital experiences for customers.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Behavioral Analytics<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">And last but not least, <\/span><a href=\"https:\/\/mixpanel.com\/\"><span style=\"font-weight: 400;\">Mixpanel<\/span><\/a><span style=\"font-weight: 400;\"> helps customers gather behavioral analytics. You can gather data from mobile apps to websites. If you like data details, Mixpanel can help you see how your users are interacting with your site, down to the very buttons and features they use. Plus, Mixpanel has a free version that allows you to test their analytics.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Marketing is a powerful tool to retain and engage customers. The future will likely bring more and more data fueled marketing. But you don&#8217;t have to wait until then. Ecommerce brands can use in-house datasets right away. Your existing data may be more than enough to begin optimizing your marketing strategies.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ecommerce sites have never had so much visibility over buying trends. While these insights can fuel better customer experiences, the challenge is turning this data into a usable commodity.\u00a0 Consider this: Big Data grows by an estimated 2.5 quintillion bytes every day. Not surprisingly, outdated data costs businesses an average of $15 million each year. [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":5565,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 Ways to Use Your Own Data to Fuel Better Ecommerce Marketing<\/title>\n<meta name=\"description\" content=\"Ecommerce sites have never had so much visibility over buying trends. 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