{"id":5050,"date":"2021-07-05T07:48:52","date_gmt":"2021-07-05T07:48:52","guid":{"rendered":"https:\/\/www.brightpearl.com\/?p=5050"},"modified":"2023-03-31T14:57:12","modified_gmt":"2023-03-31T14:57:12","slug":"spilling-the-secret-sauce-these-five-top-performing-online-retailers-all-have-one-thing-in-common-and-they-dont-want-you-to-know-about-it","status":"publish","type":"post","link":"https:\/\/www.brightpearl.com\/blog\/spilling-the-secret-sauce-these-five-top-performing-online-retailers-all-have-one-thing-in-common-and-they-dont-want-you-to-know-about-it","title":{"rendered":"Spilling the Secret Sauce: These FIVE Top Performing Online Retailers All Have One Thing In Common (And They Don&#8217;t Want You to Know About It)"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">What have <\/span><a href=\"https:\/\/snap.parts\/\"><span style=\"font-weight: 400;\">Snap Supply<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.truecable.com\/\"><span style=\"font-weight: 400;\">trueCABLE<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.honour.co.uk\/?=cpcgeneral&amp;gclid=CjwKCAjwn6GGBhADEiwAruUcKgCDfOZZejQ6O-bUzgz0dYb54K_mm3O62pBPl9G-BC80bml3oFmRWRoCNfIQAvD_BwE\"><span style=\"font-weight: 400;\">Honour<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.strengthshop.co.uk\/\"><span style=\"font-weight: 400;\">Strength Shop<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/gooseandganderltd.com\/\"><span style=\"font-weight: 400;\">Goose &amp; Gander<\/span><\/a><span style=\"font-weight: 400;\"> got in common?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yes, they\u2019re all fast-growing ecommerce brands &#8211; but they\u2019re also operating in different sectors and facing different challenges.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, they&#8217;ve all uncovered the same secret superpower &#8211; and it&#8217;s one that&#8217;s helped them save huge amounts of time, drastically reduce errors and lower labour costs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In short, it\u2019s given them <\/span><b>the edge on their competition<\/b><span style=\"font-weight: 400;\"> (which is exactly why they probably don\u2019t want you to know about it).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We think it\u2019s about time you were in the loop &#8211; so we\u2019ve decided to reveal the secret thing all five brands have in common\u2026<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ready?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">*drumroll please*<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Each of the five successful brands we mentioned has DITCHED manual processes and embraced the <\/span><a href=\"https:\/\/www.brightpearl.com\/retail-workflow-automation\"><span style=\"font-weight: 400;\">power of automation<\/span><\/a><span style=\"font-weight: 400;\"> using <\/span><a href=\"https:\/\/www.brightpearl.com\/\"><span style=\"font-weight: 400;\">Brightpearl<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Auto-what now?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Automation might sound futuristic but it\u2019s the key to growth in the here and now. That\u2019s because automating your post-purchase workflows gives you back the time you need to focus on what really matters &#8211; instead of spending all your time firefighting day-to-day issues.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are just some of the reasons you need <\/span><a href=\"https:\/\/www.brightpearl.com\/retail-workflow-automation\"><span style=\"font-weight: 400;\">automation<\/span><\/a><span style=\"font-weight: 400;\"> in your life:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It speeds up order processing by 70%<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It cuts labour costs in HALF<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It saves Brightpearl customers TWO MONTHS every year, on average<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">So exactly how have the five brands we mentioned used automation to grow fearlessly? Let\u2019s take a closer look\u2026<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Honour<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">After running into problems with its existing operations platform, fetish clothing brand <\/span><a href=\"https:\/\/www.brightpearl.com\/customer-stories\/honour\"><span style=\"font-weight: 400;\">Honour<\/span><\/a><span style=\"font-weight: 400;\"> came to Brightpearl in search of a better way to do business.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">As a rapidly-deployed DOP with trusted \u2018plug and play\u2019 ecommerce integrations, Brightpearl\u2019s <\/span><a href=\"https:\/\/www.brightpearl.com\/retail-workflow-automation\"><span style=\"font-weight: 400;\">automation features<\/span><\/a><span style=\"font-weight: 400;\"> have put an end to the time-consuming manual management of orders from multiple sales channels that was crippling productivity. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The fast-growing business has automated post-puchase workflows using Brightpearl and now <\/span><b>saves more than 100 hours every month<\/b><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Joe Xuereb, Director at Honour, says: <\/span><i><span style=\"font-weight: 400;\">\u201cWe now automate all of our invoices, orders and shipping processes and we\u2019ve seen a major impact on the speed and efficiency of our operation, while transforming our <a href=\"https:\/\/www.brightpearl.com\/blog\/10-top-tips-for-providing-world-class-customer-service\">customer service<\/a>. We\u2019re really, really pleased!\u201d<\/span><\/i><\/p>\n<h2><span style=\"font-weight: 400;\">Snap Supply<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">After launching in 2017, <\/span><a href=\"https:\/\/snap.parts\/\"><span style=\"font-weight: 400;\">Snap Supply<\/span><\/a> <span style=\"font-weight: 400;\">has fast become one of the most highly respected suppliers of appliance parts in the American midwest. When the firm needed a built-for-retail operations platform that could automate data entry and allow them to focus on growth, Brightpearl was the obvious choice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After a super-speedy implementation, Brightpearl\u2019s advanced automation tools have enabled the business to automate its post-purchase workflows. This has dramatically sped up order processing times and means the business is better places better cope with demand. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Snap Supply now <\/span><b>saves 60 hours per week<\/b><span style=\"font-weight: 400;\"> on order entry alone and the business is<\/span><b> 3x more profitable<\/b><span style=\"font-weight: 400;\"> &#8211; and it\u2019s all thanks to Brightpearl\u2019s automation features.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Nick Ernst, Co-founder at Snap Supply, says: <\/span><i><span style=\"font-weight: 400;\">\u201cIt previously took about 10 minutes to manually process an order. Now, we can process 50 orders in that time. And because we have saved so much time, we\u2019ve been able to improve our<\/span><\/i> <a href=\"https:\/\/www.brightpearl.com\/blog\/10-top-tips-for-providing-world-class-customer-service\"><i><span style=\"font-weight: 400;\">customer service<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u201d<\/span><\/i><\/p>\n<h2><span style=\"font-weight: 400;\">trueCABLE<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">After experiencing rapid initial growth, ethernet cable company <\/span><a href=\"https:\/\/www.brightpearl.com\/customer-stories\/truecable\"><span style=\"font-weight: 400;\">trueCABLE<\/span><\/a><span style=\"font-weight: 400;\"> needed more bandwidth to continue to grow &#8211; and Brightpearl offered the perfect solution.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Alongside its out-of-the-box integration with Shopify, Brightpearl\u2019s <\/span><a href=\"https:\/\/www.brightpearl.com\/retail-workflow-automation\"><span style=\"font-weight: 400;\">automation engine<\/span><\/a><span style=\"font-weight: 400;\"> has proved to be a game-changer for the business. It\u2019s helped eliminate human errors, get items to customers faster than ever and made managing <a href=\"https:\/\/www.brightpearl.com\/inventory-management-system\">inventory<\/a> and shipping a breeze. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Automating its manual workflows is now saving the business <\/span><b>40 hours every month<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Jessica Floyd, VP of Marketing &amp; Business Development at trueCABLE, says: <\/span><i><span style=\"font-weight: 400;\">\u201cAutomation really is magic! There are so many areas of the business we no longer need to think about or touch. It means we\u2019re able to optimize staffing and remain lean as an organisation, despite our growth.\u201d<\/span><\/i><i><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/i><\/p>\n<h2><span style=\"font-weight: 400;\">Strength Shop<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When demand for its strength and fitness equipment went through the roof during lockdown, <\/span><a href=\"https:\/\/www.brightpearl.com\/customer-stories\/stength-shop\"><span style=\"font-weight: 400;\">Strength Shop<\/span><\/a> <span style=\"font-weight: 400;\">turned to Brightpearl for smart solutions that have transformed the day-to-day operations of the business.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The intuitive Brightpearl platform, backed up by dedicated support, made it easy for the business to set up <\/span><a href=\"https:\/\/www.brightpearl.com\/retail-workflow-automation\"><span style=\"font-weight: 400;\">bespoke rules<\/span><\/a><span style=\"font-weight: 400;\"> so that <\/span><span style=\"font-weight: 400;\">everything from <a href=\"https:\/\/www.brightpearl.com\/order-management-software\">order management<\/a> to <a href=\"https:\/\/www.brightpearl.com\/warehouse-management-system\">warehouse<\/a> operations is handled automatically.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The impact has been huge: orders are processed <\/span><b>75% faster<\/b><span style=\"font-weight: 400;\"> than before and the team are <\/span><b>saving hours<\/b><span style=\"font-weight: 400;\"> every week. Plus, mistakes are a thing of the past and customer service is better than ever.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Ricky Shah, COO at Strength Shop Europe, says: <\/span><i><span style=\"font-weight: 400;\">\u201cGrowing the business is a big priority for us, and Brightpearl\u2019s automation tools have enabled us to focus on that instead of wasting time on manual processes.\u201d<\/span><\/i><\/p>\n<h2><span style=\"font-weight: 400;\">Goose &amp; Gander<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Rapid growth had left British fashion brand<\/span> <a href=\"https:\/\/www.brightpearl.com\/customer-stories\/goose-gander\"><span style=\"font-weight: 400;\">Goose &amp; Gander<\/span><\/a> <span style=\"font-weight: 400;\">struggling to keep up with increasing order volumes &#8211; until they discovered Brightpearl.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By automating repetitive, routine operations using the Brightpearl <\/span><a href=\"https:\/\/www.brightpearl.com\/retail-workflow-automation\"><span style=\"font-weight: 400;\">automation engine<\/span><\/a><span style=\"font-weight: 400;\">, orders are processed <\/span><b>five times faster<\/b><span style=\"font-weight: 400;\"> than before.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The rules in place have <\/span><b>dramatically improved customer experience<\/b><span style=\"font-weight: 400;\"> and freed up the business\u2019s key team members to focus on growth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Olly White, Director at Goose &amp; Gander, says: <\/span><i><span style=\"font-weight: 400;\">\u201cBrightpearl has totally transformed our business. We now feel in control of our behind-the-scenes processes and everything runs like clockwork, including our stock and order management.\u201d<\/span><\/i><\/p>\n<h4><span style=\"font-weight: 400;\">Want to find out more about how <\/span><b>your<\/b><span style=\"font-weight: 400;\"> business could benefit from automation?\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Hear directly from Shopify about why businesses like yours need to automate post-purchase operations. Watch our on demand webinar right now by clicking <\/span><a href=\"https:\/\/www.brightpearl.com\/webinar\/shopify-automation\"><b>here<\/b><\/a><span style=\"font-weight: 400;\"> &#8211; it\u2019s free!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What have Snap Supply, trueCABLE, Honour, Strength Shop and Goose &amp; Gander got in common?\u00a0 Yes, they\u2019re all fast-growing ecommerce brands &#8211; but they\u2019re also operating in different sectors and facing different challenges.\u00a0 However, they&#8217;ve all uncovered the same secret superpower &#8211; and it&#8217;s one that&#8217;s helped them save huge amounts of time, drastically reduce [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":5051,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Five successful brands using Brightpearl automation<\/title>\n<meta name=\"description\" content=\"What have Snap Supply, trueCABLE, Honour, Strength Shop and Goose &amp; 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