{"id":2659,"date":"2020-10-19T14:02:14","date_gmt":"2020-10-19T14:02:14","guid":{"rendered":"https:\/\/blog.brightpearl.com\/?p=1849"},"modified":"2023-10-13T15:50:31","modified_gmt":"2023-10-13T15:50:31","slug":"the-brightpearl-trusted-100-who-are-americas-most-trusted-online-retailers","status":"publish","type":"post","link":"https:\/\/www.brightpearl.com\/blog\/the-brightpearl-trusted-100-who-are-americas-most-trusted-online-retailers","title":{"rendered":"The Brightpearl Trusted 100 &#8211; Who are America\u2019s most trusted online retailers?"},"content":{"rendered":"<p><!--more--><\/p>\n<p>Trust, it\u2019s said, is the foundation for any successful relationship, and with more US consumers buying online than ever before, 51% have admitted that trust has become their primary motivator when selecting who to shop with, not price, or brand name.<\/p>\n<p>Unfortunately, 6 in 10 consumers have been experiencing problems buying from brands online since the start of the pandemic, with most issues related to problems after the buy button, like delayed or missed delivery, lost items or cancelled purchases.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-3851\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/Delays-Trusted-100.png\" alt=\"\" width=\"770\" height=\"450\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/Delays-Trusted-100.png 770w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/Delays-Trusted-100-300x175.png 300w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/Delays-Trusted-100-768x449.png 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/p>\n<h2>Announcing &#8211; Brightpearl&#8217;s Trusted 100<\/h2>\n<p><span style=\"font-weight: 400;\">With more shoppers online than ever before, they need a resource to help them buy with confidence. Which is why we\u2019ve launched <\/span><a href=\"https:\/\/www.brightpearl.com\/brightpearl-trusted-100\"><span style=\"font-weight: 400;\">Brightpearl\u2019s Trusted 100 &#8211; The Sites to Shop 2020,<\/span><\/a><span style=\"font-weight: 400;\"> a definitive list of the 100 most trustworthy online retailers in the US, based on customer feedback around their end-to-end shopping experiences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We&#8217;ve given each ecommerce retailer a \u2018Bright Score\u2019 out of 100, so that consumers can shop online safely in the knowledge that their fellow buyers have been delighted with these brands.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-3850\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/61-Trusted-100.png\" alt=\"\" width=\"770\" height=\"450\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/61-Trusted-100.png 770w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/61-Trusted-100-300x175.png 300w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/61-Trusted-100-768x449.png 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/p>\n<h2>And the Winner is&#8230;<\/h2>\n<p><span style=\"font-weight: 400;\">Although the list features major global brands such as DKNY, Gymshark and Wayfair, it is a family owned packaging company, <\/span><a href=\"https:\/\/www.papermart.com\/\"><span style=\"font-weight: 400;\">Paper Mart<\/span><\/a><span style=\"font-weight: 400;\">, that takes the top spot this year, with an outstanding Bright Score of 99.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Speaking on the win, Allison McGuire, Vice President Marketing at Paper Mart said, \u201cIt\u2019s truly an honor to be grouped with these e-tail giants. At Paper Mart, we are devoted to our community and we work hard to make sure that our customer is top priority. It\u2019s such a thrill to be at the top of Brightpearl\u2019s Trusted 100 websites!\u201d<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-3853\" src=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/Trusted-100-Winner-pm.png\" alt=\"\" width=\"770\" height=\"450\" srcset=\"https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/Trusted-100-Winner-pm.png 770w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/Trusted-100-Winner-pm-300x175.png 300w, https:\/\/www.brightpearl.com\/wp-content\/uploads\/2020\/10\/Trusted-100-Winner-pm-768x449.png 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/p>\n<h2>An Essential Shopping Tool<\/h2>\n<p><span style=\"font-weight: 400;\">On the rationale behind the Trusted 100, Derek O\u2019Carroll, CEO of Brightpearl added: \u201cWith so much choice online, it can make it hard for customers to know which brands they can really trust with their business. We know how frustrating it is for consumers who have experienced cancelled purchases, lack of delivery updates or items not arriving on time or at all. That\u2019s why the Trusted 100 serves as an essential shopping tool for consumers.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The top 10 companies in the Brightpearl Trusted 100 are:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Paper Mart &#8211; Bright Score: 99<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GymShark &#8211; Bright Score: 94<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fringesport &#8211; Bright Score: 92<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lovepop &#8211; Bright Score: 92<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Roka Sports &#8211; Bright Score: 92<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gazelle Sports &#8211; Bright Score: 92<\/span><\/p>\n<p><span style=\"font-weight: 400;\">GiantNerd &#8211; Bright Score: 91<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B8ta &#8211; Bright Score: 91<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aces Flowers &#8211; 90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gaia Herbs &#8211; 90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the full list, head to &#8211; <\/span><a href=\"https:\/\/www.brightpearl.com\/brightpearl-trusted-100\"><span style=\"font-weight: 400;\">https:\/\/www.brightpearl.com\/brightpearl-trusted-100<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":3852,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[110,114],"tags":[],"class_list":["post-2659","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brightpearl-news","category-market-insight"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Brightpearl Trusted 100 - Who are America\u2019s most trusted online retailers? - Brightpearl<\/title>\n<meta name=\"description\" content=\"Explore Brightpearl&#039;s Trusted 100 to discover America&#039;s most trusted online retailers. Learn what sets these top e-commerce brands apart.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.brightpearl.com\/blog\/the-brightpearl-trusted-100-who-are-americas-most-trusted-online-retailers\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Brightpearl Trusted 100 - Who are America\u2019s most trusted online retailers?\" \/>\n<meta property=\"og:description\" content=\"Explore Brightpearl&#039;s Trusted 100 to discover America&#039;s most trusted online retailers. 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